Frequently Asked Questions
Below are some answers to questions that come up in the process of rendering services through ITTC.
INQUIRY LIST QUESTIONS
Why do you have an inquiry list instead of a waitlist?
How long is the inquiry list?
I have applied, how do I know you received my intake request form/how will I get a follow-up?
Can I pick the provider I want to see?
You may make a provider request on the intake request form; however, we cannot guarantee that provider has openings and may increase wait times dramatically. We may make a suggestion to another provider based on your information and the provider request you made, which you are able to accept or refuse. *
*Members of the clinical management team may not be requested.
What if I don't like my therapist, can I switch? How often?
SERVICES RENDERED QUESTIONS
How are services provided?
Is it possible to have weekly individual sessions?
When can I start EMDR?
Prior to engagement in EMDR, there are several steps to take, which can be implemented by any clinician. Therefore, your primary clinician will not be assigned based on an EMDR specialization, but other criteria that we assess for utilizing our website intake request form.
If you’re primary clinician does not utilize EMDR and it is a modality deemed appropriate for your treatment goals, once you are ready to engage in EMDR, you will be transferred to an EMDR trained clinician to engage in the process.
Can I see you for only medication management?
Can I be seen for only groups?
*Support Groups are open and free to the community, please see our Open Support Groups page or reach out to the front desk for more information.
Can I see you and keep my current therapist?
Medication management will be covered by insurance, while all other supports will be cash pay only regardless of insurance coverage.
SCOPE OF PRACTICE & LIMITATIONS QUESTIONS
Can you help with substance use or addictive behaviors?
If you are currently actively using substances, our intake coordinator or one of our clinicians will complete an assessment and make a determination from there if we need to refer you to a more suitable agency to meet your needs.
Why do I need 6 months of sobriety?
If I have housing insecurity, why am I referred out?
Why don’t you provide case management?
I’m in crisis, how soon can I get in?
If you are not in an immediate crisis and your safety is not at risk, feel free to contact the front desk to see if your clinician has a cancellation appointment available. THIS IS NOT A GUARANTEE.
ITTC POLICIES QUESTIONS
What is the "engagement policy" and why do you have one?
Engagement Policy: If clients consistently do not attend scheduled appointments at a rate of 50% or more, regardless of time of cancellation, ITTC reserves the right to terminate and refer out.
ITTC recognizes the challenges associated with working through past trauma. Consistency in attending appointments is crucial to the success of the process. Should life challenge impede the ability to make appointment times on a regular basis, this is an indicator that the timing may not be right, and we cannot provide successful treatment without regular and predictable attendance.
Due to the length of our waitlist, we need to offer services to clients who are consistently engaged. If you are referred out due to lack of engagement, we welcome you back as soon as you are ready to begin again.
How many sessions can I miss before my file is closed?
If clients consistently do not attend scheduled appointments at a rate of 50% or more, regardless of time of cancellation, they may be terminated and referred out. If a client No-Show’s or cancels less than 24-hours in advance more than twice in a 6-month period, they may be terminated and referred out.
Why isn't there contact with the therapist in between sessions?
ITTC is a relatively small agency, we cannot offer crisis support and our clinicians have tight schedules.
INSURANCE, FEES, AND SLIDING SCALE QUESTIONS
What CCO's do you take?
Is your facility in network with my insurance?
**Pacific Sources offers some plans that we may not be in network with, please check with your insurance provider to ensure your coverage.
*Not all providers are covered under all insurance plans